Privacy Policy

At JulaTech Support, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website julatechsupport.co.za, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.

• Contact Form Data: When you use our contact form, we collect your name, surname, contact number, preferred contact method, email address, subject, service interest, and any elaboration you provide. This information is used solely to respond to your inquiries and provide the requested services.
• Automatically Collected Information: We may automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

2. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To respond to your inquiries and offer support.
• To send you marketing and promotional communications (if you have opted in).
• To improve our website and services.
• To monitor and analyze usage and trends to improve your experience with the Site.
• To protect our Site and prevent fraud.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

You have certain rights regarding your personal information. You can:

• Request Access: Request access to the personal information we hold about you.
• Request Correction: Request correction of any inaccurate or incomplete data we hold about you.
• Request Erasure (Opt-Out/Data Removal): Request the deletion of your personal information. If you have submitted information via our contact form and wish to have it removed from our records, please send an email to support@julatechsupport.co.za with the subject line "Data Removal Request" and provide details to help us identify your submission.
• Object to Processing: Object to our processing of your personal information.
• Request Restriction: Request that we restrict the processing of your personal information.
• Request Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or can be integrated here).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

JulaTech Support
Email: support@julatechsupport.co.za
Address: uMhlanga, KwaZulu-Natal, South Africa